Shipping Policy
All order processing times are separate from the shipping times customers see at checkout.
All orders are processed within 2 to 5 business days (excluding weekends & holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please be aware of potential delays due to a high volume of orders or postal service problems may be outside of our control.
Domestic Shipping Rates & Estimates
For calculated shipping rates: Shipping charges for your order will be calculated & displayed at checkout.
|
Decal Shipping |
Estimated Delivery Time |
Price |
|
Economy- |
5 to 8 business days |
Free |
|
Economy- 0lb-5lb |
5 to 8 business days |
Free |
|
Clothing Shipping |
Estimated Delivery Time |
Price |
|
Economy- |
6 to 11 business days |
Free |
|
Economy- 0lb-5lb |
6 to 11 business days |
Free |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 11 days of receiving your shipping confirmation email, please contact us at SUPPORT@FISHFINITY.COM with your name & order number, & we will look into it for you.
Order was lost in transit.
All of Fish Finity's shipping methods have tracking, although the accuracy may differ for some carriers. If it's passed the estimated delivery date & you still haven't received your order, the package might be lost in transit. Your items might just be stuck at some point during delivery. Please give a couple or more days for the package to show up. If the package still hasn't arrived, let us know no later than 30 days after the estimated delivery date. Please contact us if you have any questions regarding your order.
Confirm that the shipping address is correct, complete, and legible if it's past the estimated delivery time. Make sure that the city in the address provided matches its ZIP code, you can use this USPS ZIP code lookup to verify.
If the address was correct, & your package still hasn't arrived, we recommend getting in touch with your local post office to see if your order is there. You can also check in with your neighbors to ask if they might have seen your package. If the address was incorrect, then the package will be sent back to the return address & we'll contact you for an updated address when we receive the package, then you'll have to submit a new order to replace the original. We will update the shipping address & reship it for you. Please note that you'd be responsible for the shipping costs, so let us know how you'd like to proceed. If your shipment status is confirmed as delivered, we recommend you inquire if any additional details were left by the delivery staff. Please note that we don't cover refunds due to carrier errors.
Submit a problem report.
If your shipping address was correct & the order still hasn't arrived, please reach out to our customer support, we will make our best effort to get back to you as quickly as possible during regular business hours, Monday-Friday, from 8:30am to 5:30pm EST. via SUPPORT@FISHFINITY.COM
Refunds, returns, & exchanges.
We accept returns up to 30 days after delivery, if the item is unused & in its original condition, & we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at SUPPORT@FISHFINITY.COM with your order number & a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at SUPPORT@FISHFINITY.COM